Welcome to the LIGHTAILING Frequently Asked Question Page. Here you can find answers to some of our most questions .If your question isn't listed or answered here,please head on " contact us " and we will reply your email within 12 hours.
What about the Lightailing Light Kit?
Bring magical shine to your LEGO® model.This highly detailed LEGO® model is a spectacle in itself,but when paired with our LEGO® lighting kit,this charming model come alive,not only during the day,but also at night..Lightailing provide an easy way for LEGO® fans to customize their models using LED lights.With detailed,step-by-step instructions books,anyone can light up their LEGO® set. Most Importantly,We offers Two Year Warranty After-Sales Service for your purchase.If you choose Lightailing,We believe we can make your LEGO® world new vitality!
What should I pay attention to when start to install the lighting kit ?
To finish your Lego sets first and then install the light kit
The most importantly step : Testing the light first ! Lightailing Light kit will add a protection bag on every parcel.However, some of the lighting kit maybe damage during transportation. If the light have some problem,please contact customer service on time.
Some tips for installation
Please make sure that the wire is hide between two knobs of the plate,but not be pressed by the bricks directly.The wires can fit in between and underneath LEGO® pieces, plates and tiles providing they are laid correctly between the LEGO® studs. Do not forcefully join LEGO® together around cables ,instead, ensure they are laying comfortably in between each stud,Hide the spare wire under the bricks.Remove the side of the street light brick,and hide the cables at the bottom of the building blocks. And LED plates is always installed on the ceiling.
What about the connect way and power supply ?
Lightailing offer multiple lighting options. Package include a universal and special instructions, battery box and 1 matching USB connector, all packed in a new original box. Prepare the power bank or battery box ( Three AA Batteries)or USB Hub in advance, When you light up your building blocks, you should test the product to see if it works properly, and power supply should be less than 5v to avoid burning.
What should I do when the light not working?
We are so sorry to give you a bad experience with broken light. however,Our product has a Two Year Warranty After-Sales Service for your purchase. Please free to contact our customer service ,you can send messages to our email via firstname.lastname@example.org.
Can my child play by himself ?
Our products contain small parts that may represent a choking hazard for small children so that products are not intended to be used by children under six years old.We recommends that all children who use our products do so under adult supervision.
Which express service do you use ?
-Small and medium items
We ship with a flat-rate to major worldwide destinations using International standard Shipping China Post Registered Air Mail or E-Packet .This international order usually takes between 10 - 25 days.
-Larger, heavier and sometimes when you combine multiple small orders, will be sent by DHL or similar premium courier depending on the country being your order is being shipped to, to ensure reliable, quick and safe delivery of your high-value item. Delivery times using this express delivery will take 7 - 14 days plus processing time.
When do you ship the product after the payment?
Lightailing specializes in manufacturing high-quality lighting kit in China.Once your order is received, we aim to ship it out within three business days of receipt.After shipment , you will receive a shipping e-mail for your reference.
Receiving Time = Processing Time + Shipping Time
Processing: Usually 3-5 working days , Peak season 7-10 days
Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.
Most orders ship within 3-5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Will I Have To Pay International Taxes And Duties?
There always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Do You Ship To PO BOX(APO/FPO/DPO)Address?
Generally speaking, we don't support this kind of service. But currently, we could only ship to P.O. Boxes and military addresses (APO, FPO) address via standard shipping.
So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. All parcels will be held for picking up if cannot be signed or delivered. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.
How to check the tracking information?
You will receive a confirmation e-mail from us when your order has been placed, and then you will receive a second e-mail once your order has shipped. The shipping e-mail you receive will contain a tracking number and order information for your package. Within 48 hours of shipment, you can go to the tracking service's website to track your package .Here is some tracking website like 17 Track ,Tracking More ,DHL and so on.
You can also check with our website " tracking shipping" page.
(1) Standard Shipping
Please enter your tracking number and select the carrier of 4PX
Please enter your tracking number and select the carrier of DHL/EMS.