Welcome to the LIGHTAILING Frequently Asked Question Page. Here you can find answers to some of our most commonly-asked questions for your Lightailing Lighting Kit.If your question isn't listed or answered here, head on over to “Contact Us”ask for help.
What makes LIGHTAILING so special compared to other LEGO® lighting brands?
Bring magical shine to your LEGO® model.This highly detailed LEGO® model is a spectacle in itself,but when paired with our LEGO® lighting kit,this charming model come alive,not only during the day,but also at night.The most important factor to consider is “what overall effect are you hoping to your model” ,Lightailing offers lighting kits that have been designed according to the model set . Lightailing provide an easy way for LEGO® fans to customize their models using LED lights.With detailed,step-by-step instructions books,anyone can light up their LEGO® set . Most Importantly,We offers Two Year Warranty After-Sales Service for your purchase.If you choose Lightailing,We believe we can make your LEGO® world new vitality!
What should I pay attention to when start to install the lighting kit ?
To finish your Lego sets first and then install the light kit
The most importantly step : Testing the light first ! Lightailing Light kit will add a protection bag on every parcel.However, some of the lighting kit maybe damage during transportation. If the light have some problem,please contact customer service on time.
Some tips for installation
Please make sure that the wire is hide between two knobs of the plate,but not be pressed by the bricks directly.The wires can fit in between and underneath LEGO® pieces, plates and tiles providing they are laid correctly between the LEGO® studs. Do not forcefully join LEGO® together around cables ,instead, ensure they are laying comfortably in between each stud,Hide the spare wire under the bricks.Remove the side of the street light brick,and hide the cables at the bottom of the building blocks. And LED plates is always installed on the ceiling.
What about the connect way and voltage ?
Lightailing offer multiple lighting options. Package include a universal and special version instructions, battery box and 1 matching USB connector, all packed in a new original box. Prepare the power bank, battery box ( Three AAA Batteries)or USB Hub in advance, When you light up your building blocks, you should test the product to see if it works properly, and power supply should be less than 5v to avoid burning. The product is compatible with any major brand bricks and it is easy to install but you have to be careful when you do this.
I am a little scared because I am a novice and I don't know how to properly install the lighting.
Many novices also worries about the installation , But I think that this is not problem.LIGHTAILING Lighting Kits provide an easy way for LEGO® fans to customize their models using LED lights.With detailed,step-by-step instructions books,anyone can light up their LEGO® set. Each light kit comes with instructions to access set specific installation guides .All our kits are plug and play - no electronics knowledge needed!
My light kit doesn't seem to be working, what should I do?
We are so sorry to give you a bad experience with a faulty kit, however ,more issues can be easily resolved damage light ,Our product has a Two Year Warranty After-Sales Service for your purchase. So you can contact customer team to ask for help.
There is an Item I want but I don't see light kit in your store ?
We always designs new lighting kits to increase our growing product range. However, if you can't find your particular LEGO® set in our catalog, you can check with our Suggest A LEGO® SET and recommend a set you would like us to build and we'll inform you once it becomes available.In the Meanwhile,we also offer special customization services,you can contact our customer team, we will so happy to fulfill your ideas according to your requirement
Can my child install by himself ?
Our products contain small parts that may represent a choking hazard for small children so that products are not intended to be used by children under six years old.We recommends that all children who use our products do so under adult supervision.
Which express service do you use ?
-Small and medium items
We ship with a flat-rate to major worldwide destinations using International standard Shipping China Post Registered Air Mail or E-Packet .This international order usually takes between 10 - 25 days.
-Larger, heavier and sometimes when you combine multiple small orders, will be sent by DHL or similar premium courier depending on the country being your order is being shipped to, to ensure reliable, quick and safe delivery of your high-value item. Delivery times using this express delivery will take 7 - 14 days plus processing time.
When do you ship the product after the payment?
Lightailing specializes in manufacturing high-quality lighting kit in China.Once your order is received, we aim to ship it out within three business days of receipt.After shipment , you will receive a shipping e-mail for your reference.
Receiving Time = Processing Time + Shipping Time
Processing: Usually 3-5 working days , Peak season 7-10 days
Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.
Most orders ship within 3-5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Will I Have To Pay International Taxes And Duties?
There always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Do You Ship To PO BOX(APO/FPO/DPO)Address?
Generally speaking, we don't support this kind of service. But currently, we could only ship to P.O. Boxes and military addresses (APO, FPO) address via standard shipping.
So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. All parcels will be held for picking up if cannot be signed or delivered. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.
You Could Choose Express Shipping If It Is Urgent
We are happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
How to check the tracking information?
You will receive a confirmation e-mail from us when your order has been placed, and then you will receive a second e-mail once your order has shipped. The shipping e-mail you receive will contain a tracking number and order information for your package. Within 48 hours of shipment, you can go to the tracking service's website to track your package .Here is some tracking website like 17 Track ,Tracking More ,DHL and so on.
(1) Standard Shipping
Please enter your tracking number and select the carrier of 4PX
Please enter your tracking number and select the carrier of DHL/EMS
How to maintain light products?
Put the light kit in a normal environment to avoid moisture and high temperature environment. Don’t switch frequently ,it will effects the lighting lifespan.Lighting can’t be washed with water.If you want to clean the light ,you can use the wet rag .
Do you offer discounts on large orders?
Depending on the order and product weight , we are very happy to discuss discounts for you large orders or bulk order. please get in touch via customer service page or email to discuss your order.
How do I know when new kits are released?
We are always designing new kits on a frequent basis.and it will informed of our new arrivals page and our social media.
More latest news ,please follow Lightailing.com.