Frequently Asked Question
Welcome to the LIGHTAILING Frequently Asked Question Page.
Here you can find answers to some of our most asked questions when trying to add night lights to Lego building sets or Mocs. If your question isn't listed or answered here, please head on "contact us" and we will reply to your email within 12 hours.
Lightailing and Briksmax are two different types of light kits for Lego set in our online store. The difference between them lies in the lighting effects, installation methods, wires materials and the prices.
Click to check more details in our Differences between Lightailing vs Briksmax Light Kit blog post. And free to contact us via email firstname.lastname@example.org if you have any question.
We provide you a wide range of light kit for Lego sets. Just type the Lego number or name into the search bar in header of our webpage and you can check out the products pictures and lighting effects.
If you can't find your particular LEGO set in our catalog, also try to make your building sets or Moc models with our components range. All our kits are plug and play - no electronics knowledge needed!
We are so sorry to give you a bad experience with a broken light. however, Our product has a Two Year Warranty After-Sales Service for your purchase. Please check with our Replacement Help Page.
We offers multiple lighting options. Package includes universal and special instructions, battery box and 1 matching USB connector, all packed in a new original box. Prepare the power bank or battery box ( Three AA/AAA Batteries)or USB Hub in advance, When you light up your building blocks, you should test the product to see if it works properly, and the power supply should be less than 5v to avoid burning.
Our light kit will run time is dependent on battery and number of light connected, like battery drain it will get dimmed till you recharge the battery or add a new battery.
Yes, It is one one of the advantage light kit, You can connect 4 light kits using a single power source. For that, you will need to connect the cable to expansion board, next expansion board to the power source.
The lightailing light kit has a feature to connect 4 different light kit to a single power source so that you can customize your creation.
Lightailing has a feature to connect twelve lights with a single output.
No, It's not waterproof. Please keep it in a dry place.
It is depend on product design. We have six port expansion broad, Eight port expansion broad,twelve port expansion broad.If the number of lights is small, we use a six-port expansion broad. We will decide the size of the connector according to the installation position of the light strip and expansion boards.
Our products contain small parts that may represent a choking hazard for small children so that products are not intended to be used by children under six years old. We recommend that all children who use our products do so under adult supervision.
Finish your Lego sets first and then install the light kit !
The most important step: Testing the light first! Lightailing Light kit will add a protection bag on every parcel. However, some of the lighting kits maybe damage during transportation. If the light has some problem, please contact customer service on time.
Some tips for installation
Please make sure that the wire is hidden between two knobs of the plate, but not be pressed by the bricks directly. The wires can fit in between and underneath LEGO® pieces, plates and tiles providing they are laid correctly between the LEGO® studs. Do not forcefully join LEGO® together around cables, instead, ensure they are lying comfortably in between each stud, Hide the spare wire under the bricks. Remove the side of the street light brick, and hide the cables at the bottom of the building blocks. And LED plates are always installed on the ceiling.
Yes, we have plan to make more installation video for our light kit, you can check with our Youtube channel or Installation Video Page.
No, We will include the instruction manual on the parcel ,so you can follow our step-by-step Instruction Book and you'll find an easier way to make a huge upgrade to your favorite Lego set. All our kits are plug and play - no electronics knowledge needed!
You will receive a confirmation e-mail from us when your order has been placed, and then you will receive a second e-mail once your order has shipped. The shipping e-mail you receive will contain a tracking number and order information for your package. Within 48 hours of shipment, you can go to the tracking service's website to track your package. Here is some tracking website like trackingyee., Order Tracking,
Lightailing specializes in manufacturing high-quality lighting kits in China. Once your order is received, we aim to ship it out within three business days of receipt. After shipment, you will receive a shipping e-mail/SMS for your reference.
Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.
Most orders ship within 3-5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
It depends on where you are. You can see the estimated delivery time on the checkout page. Delivery details will be provided in your confirmation email.
Once shipped, most orders from the U.S. and German warehouses will arrive within 5-7 business days, depending on the destination. Free shipping on single orders of any value.
Once a single order is shipped for products in the China warehouse, most orders will arrive within 10-15 business days, depending on the destination.
Generally speaking, we don't support this kind of service. But currently, we could only ship to P.O. Boxes and military addresses (APO, FPO) address via standard shipping.
So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. All parcels will be held for picking up if cannot be signed or delivered. If an item is returned because it was not deliverable due to an incorrect address, the customer will have to be responsible for both the shipping and return charges.
As of July 1, 2021, the European Union will change the tax laws related to the sale of goods to EU member states. VAT (also known as VAT) is levied in countries/territories within the EU and in the UK. VAT in the EU is calculated based on destination-based purchasing, which means that customers are charged a tax based on where they are located. The minimum rate for this tax is 15%, but each member state sets its own rate.
After July 1, 2021, orders equal to or less than 150 Euros will be subject to VAT, while orders for amounts greater than 150 Euros will be subject to import VAT and customs duties.
Generally sent by YunExpress or chukou1 courier, depending on the country your order is being shipped to, to ensure reliable, fast and safe delivery of your items.
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
Shipping Insurance offers superior protection and safety for your valuable items during international delivery. We'll reship your parcel immediately at no extra charge if it's reported lost or damaged.
Ruturn & Refund
(1). If your order has not been shipped, you can contact us via email@example.com or contact us page on our website for a full refund or replace products.(If you want to cancel the order, it is important to be done before shipment).
(2). We will not agree cancel order, if your order has already been shipped. You may refuse to sign it once the package arrived but please make sure to return the package in it's original condition (unused and unopened) to us. We will refund you the price of product(The shipping charges you should bear it for the responsibility of yours).
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help,please check Ruturn & Rufund Policy Page.
1.Please contact us via 'contact us' page on our website and we will give you a response within 24 hours (Mon to Fri9:00am to 6:00pm, business days).
Note: Defective items may be exchanged within 15 days of order delivered or need repair within two year, We recommend customers to keep the original packaging of the order until the items are found to be in good (unused) condition. Our customer support staffs may request that you send a picture or video to show the defect of the product and original packaging to research on and help you resolve any product or order related questions. Please use good lighting, and a close to medium distance, so that we can identify and verify the issue(s).
2.After received our reply, please send the return package to Our Return Office as we requested (if not ,any problem we will not responsible for it)
You can contact us through our contact page! We will be happy to assist you.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.