Frequently Asked Question
Find quick and clear answers to all common questions about our products, shipping, installation and after-sales service.
Installation Guide
Easy setup tips & steps
Yes, detailed manuals and tutorial videos are provided.You can also view PDF instructions here: https://www.lightailing.com/pages/instruction.
We offer installation videos for most light kits. You can search with your set code on our YouTube channels:
Lightailing: https://www.youtube.com/@Lightailing/videos
Briksmax: https://www.youtube.com/@briksmax9383/videos
If you can’t find them, please email us at support@lightailing.com for help.
Please read the user guide carefully in advance.
You can add the lights anytime — during the build or after it’s done, both work perfectly!
Shipping & Delivery
Delivery time & shipping info
Delivery time varies by location. Check estimated arrival time at checkout, and full shipping details are in your order confirmation email.
Free shipping over $50 for most countries. Check exact shipping cost at checkout page.
Shipped within 1 business day, shipping notice will be sent later.
Product Questions
Know more about our Product
No, only LED light kits.
Lightailing is pre-wired & easy to install for beginners. Briksmax has brighter lights and more DIY choices at higher price.
You can read the full explanation on our blog here: 👉 https://www.lightailing.com/blogs/news/lightailing-vs-briksmax-light-different
No, fully safe for original bricks.
It varies.Please refer to the product list picture on the product page for confirmation. Some light kits are equipped with battery boxes, while all battery boxes do not come with batteries.
Some kits come with battery box and USB port for dual power supply. Others only support USB connection. Please use power supply within 5V 2.1A safely.
Different battery boxes need 3 AA, 3 AAA or CR2032 3V batteries. You may also power via USB. Please check the package list image on product page for exact needs.
Subscribe restock alert on product page, you will get email notice once available.
High-quality LEDs for long stable use.
Not suitable for kids under 6. Kids need adult supervision while using.
Return & Warranty
After-sales policy & support
We aim for 100% customer satisfaction. If you need to return, please refer to our Return & Refund Policy page for instructions.
Contact us via email support@lightailing.com or online chat. Full refund available if order not shipped. Cancellation is unavailable once dispatched. You may return goods after delivery at your own shipping cost.
Please contact us via support@lightailing.com before shipment.
We offer 2-year warranty. Contact support@lightailing.com for free replacement parts if any issues occur.
Other Questions
Not suitable for kids under 6. Kids need adult supervision while using.
Discount codes cannot be used together. Items already on sale are not eligible for extra coupons.
They are not waterproof. Please keep them in dry places.
It depends on local customs rules. Check tax info after entering address at checkout.
Still have questions?
If you have any questions, you can contact us via email at support@lightailing.com or click to "Chat" on our website. We will give you a response within 24 hours (Mon to Fri 9:00 am to 6:00 pm, business days).