No. Please be noticed we only sell Lighting Kits.
We provide a two-year after-sales warranty for Lightailing brand and a one-year after-sales warranty for BriksMax.
You can click "Notify Me" on the product page. Then you'll get a notification when it's back in stock.
You can use a battery box or connect the USB to other power sources no higher than 5V, 2.1A.
Please check the pictures in the link. Most light sets include a battery box, but you need to buy the batteries.
You can put the battery in first. There is a switch on the battery box to turn it on and off.
There are three types of battery box models, and the required batteries are 3*AA, 3*AAA or CR2032 3V battery. Alternatively, you can choose to plug in a USB power supply to power up.
Lightailing and Briksmax are two different types of light kits for Lego sets in our online store. The difference between them lies in the lighting effects, installation methods, wires, materials and prices.
You can enter the LEGO number or name on the home page (https://www.lightailing.com/) to find the corresponding light set.
No, you don't need to drill holes. You only need to remove some parts and re-install them according to our instructions.
Please don't worry, we provide a two-year after-sales warranty for Lightailing and a one-year after-sales warranty for BriksMax.
Please email us at email@example.com. Our Customer Service Team will reply to you within one business day.
It depends on the battery and the number of lights connected. If the battery drains, it will get dimmed until you add a new one.
No, It's not waterproof. Please keep it in a dry place.
Our products are not intended to be used by children under six. We recommend that all children who use our products do so under adult supervision.
Our instructions are for installing the light kit after completing the LEGO set. You need to remove some parts and install them according to the instructions.
You can check the user guide in the light set.
Some tips for installation:
Please make sure that the wire is hidden between two knobs of the plate, but not be pressed by the bricks directly. The wires can fit in between and underneath LEGO® pieces, plates and tiles providing they are laid correctly between the LEGO® studs. Do not forcefully join LEGO® together around cables, instead, ensure they are lying comfortably in between each stud, Hide the spare wire under the bricks. Remove the side of the street light brick, and hide the cables at the bottom of the building blocks. And LED plates are always installed on the ceiling.
Our products include paper instructions. If you need the PDF instruction, you can find it on this link: https://www.lightailing.com/pages/instruction.
If you can't find it, please get in touch with customer service via email: firstname.lastname@example.org.
Yes, we have made installation videos for some light kits. You can use the LEGO number to search on our Youtube channel.
If not found, you can email email@example.com to submit your request.
No, if you need to change the shipping address, you need to contact us before shipping. Our email is firstname.lastname@example.org.
You will receive a confirmation e-mail from us when your order has been placed, and then you will receive a second e-mail once your order has shipped. The shipping e-mail you receive will contain a tracking number and order information for your package. Within 48 hours of shipment, you can track your package to the tracking service's website.
Here are some tracking websites:
Once your order is received, we aim to ship it out within one business day of receipt. After shipment, you will receive a shipping email for your reference.
Before shipping your order, we must prepare your products, do strict quality-control tests, and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you can understand us.
Most orders ship within one business day of purchase. However, shipping times may vary due to the availability of merchandise. Orders are not shipped on the weekends or holidays.
It depends on where you are. You can see the estimated delivery time on the checkout page. In addition, delivery details will be provided in your confirmation email.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country. Please get in touch with your local customs office for further information. On rare occasions, customs may delay the delivery of some packages.
As of July 1, 2021, the European Union will change the tax laws related to the sale of goods to EU member states. VAT (also known as VAT) is levied in countries/territories within the EU and in the UK. VAT in the EU is calculated based on destination-based purchasing, which means that customers are charged a tax based on where they are located. The minimum rate for this tax is 15%, but each member state sets its own rate.
After July 1, 2021, orders equal to or less than 150 Euros will be subject to VAT, while orders for amounts greater than 150 Euros will be subject to import VAT and customs duties.
Generally sent by YunExpress, J&T International or chukou1 courier, depending on the country your order is being shipped to, to ensure your items' reliable, fast and safe delivery.
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. If your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact you directly.
Also, when specifying shipping address information, check that the zip code, city and state are correct. If according to the delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
Shipping Insurance offers superior protection and safety for your valuable items during international delivery. In addition, we'll reship your parcel at no extra charge if it's reported lost or damaged.
Ruturn & Refund
(1) If your order has not been shipped, you can contact us via email at email@example.com or click to "chat with us" on our website for a full refund. (If you want to cancel the order, it is important to be done before shipment).
(2) We will not agree to cancel the order if your order has already been shipped. However, you can contact customer service to return it once the package arrives (Shipping costs are your responsibility).
1. Please contact us via email at firstname.lastname@example.org, and we will give you a response within 24 hours (Mon to Fri 9:00 am to 6:00 pm, business days).
Note: Defective items may be exchanged within 15 days of order delivered or need repair within two year, We recommend customers to keep the original packaging of the order until the items are found to be in good (unused) condition. Our customer support staffs may request that you send a picture or video to show the defect of the product and original packaging to research on and help you resolve any product or order related questions. Please use good lighting, and a close to medium distance, so that we can identify and verify the issue(s).
If you have any questions, you can contact us via email at email@example.com or click to "chat with us" on our website. We will give you a response within 24 hours (Mon to Fri 9:00 am to 6:00 pm, business days).