Thank you for shopping with Lightailing.

We ship orders worldwide from our China, US, and EU warehouses, depending on product availability, your delivery destination, and the most suitable fulfillment location.

Please review the information below before placing your order.

Shipping Options

Standard Shipping

Free Standard Shipping is available on orders of $69 or more in eligible regions.

For orders below $69, shipping charges will be calculated and displayed at checkout.

Express Shipping

Free Express Shipping may be available on orders of $200 or more in eligible regions.

Express shipping is also available for selected destinations at an additional cost.

Remote areas, oversized products, and selected destinations may be excluded from free shipping or subject to additional shipping charges.

The final shipping cost and available shipping methods will always be displayed at checkout based on your delivery address and the products in your order.

Processing Time

Orders require processing before shipment.

Standard processing time:
3–5 business days

Peak seasons:
Processing may take approximately 7–10 business days.

Processing includes order preparation, product inspection, quality checks, and packaging.

Business days do not include weekends or public holidays.

Please note that:

Estimated Delivery Time = Processing Time + Shipping Time

Estimated Delivery Time

Delivery times vary depending on the destination, shipping method, local carrier, customs processing, and other factors outside our control.

Express Shipping

Typical estimated delivery times:

• North America: approximately 5–12 business days
• Europe: approximately 5–12 business days
• Asia: approximately 5–14 business days
• Oceania: approximately 7–14 business days

Standard Shipping

Typical estimated delivery times:

• North America: approximately 15–35 business days
• Europe: approximately 15–35 business days
• Asia: approximately 12–35 business days
• Oceania: approximately 20–35 business days
• South America: approximately 30–60 business days
• Africa: approximately 20–60 business days

These are estimated delivery windows only and are not guaranteed.

Actual delivery times may vary due to customs clearance, carrier delays, weather, local delivery conditions, peak seasons, or other circumstances beyond our control.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number.

Tracking information may take 24–48 hours after shipment to become active.

You can track your order using the tracking link in your Shipping Confirmation email or through your customer account.

For standard shipments, tracking may also be available through 17TRACK.

For DHL shipments, tracking can be checked through the DHL tracking service.

If your tracking information has not updated after 48 hours, please contact our Customer Support team for assistance.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country or region.

These charges are determined by local authorities and are outside our direct control.

Where applicable, the recipient is responsible for paying any customs duties, taxes, or other import-related charges required by the destination country.

Customs policies vary by country, so we recommend checking with your local customs authority if you are unsure whether additional charges may apply.

Customs clearance may occasionally cause additional delivery delays.

PO Boxes & Military Addresses

Availability for PO Box, APO, FPO, or other military addresses depends on the destination and available carrier.

Where supported, these addresses may only be eligible for Standard Shipping.

Express shipping is generally not available for PO Box or military addresses.

If our carrier cannot deliver to the address provided, our Customer Support team may contact you for an alternative delivery address.

Shipping Address

Please make sure your shipping information is complete and accurate before placing your order, including:

• Recipient name
• Street address
• City
• State / Province / Region
• Postal / ZIP code
• Country
• Phone number

Incorrect or incomplete address information may result in delays, failed delivery, or the parcel being returned to us.

If a package is returned because the customer provided an incorrect or incomplete address, additional shipping or return charges may apply before the order can be resent.

If you notice an address error after placing your order, please contact us as soon as possible.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Split Shipments

Some orders may be shipped in multiple packages, particularly when:

• Products are fulfilled from different warehouses
• Items become available at different times
• Different shipping methods are required

If your order is split into multiple shipments, you may receive separate Shipping Confirmation emails and tracking numbers.

Receiving only part of your order does not necessarily mean that items are missing.

If you are unsure, please check your Shipping Confirmation emails or contact our Customer Support team.

Shipping Insurance

Where shipping insurance is available and selected for your order, it provides additional protection against qualifying loss or damage during transit.

If an insured package is confirmed as lost or arrives damaged, please contact our Customer Support team with your order information and any supporting evidence required to review the claim.

Eligible claims may qualify for a replacement shipment according to the applicable shipping insurance terms.

Lost, Delayed or Damaged Packages

If your tracking shows an unusual delay or your package appears to be lost, please contact our Customer Support team.

For packages that arrive damaged, please retain:

• The product
• The original packaging
• The shipping label
• Photos of the damaged package and product

and contact us as soon as possible.

For product defects, incorrect products, or missing components, please refer to our  Warranty Policy.

Need Help?

If you have questions about your shipment, please contact our Customer Support team and provide:

• Your order number
• The email address used for your order
• Your tracking number, if available

This will help us locate your shipment and assist you more quickly.