Warranty Policy

At Lightailing, we stand behind the quality of our products. If you experience a product issue, our Customer Support team is here to help troubleshoot the problem and provide an appropriate solution.

2-Year Warranty

All Lightailing and Briksmax products are covered by a 2-year warranty from the date of delivery.

During the warranty period, if your product develops a qualifying defect under normal use, we will provide warranty support in accordance with the terms below.

This warranty is provided in addition to, and does not affect, any rights you may have under applicable consumer protection laws.

What Is Covered

Our 2-year warranty covers qualifying defects related to the materials, components, or normal operation of the product.

Depending on the issue, warranty support may include:

  • Troubleshooting and technical assistance
  • Replacement parts or components
  • Repair, where applicable
  • Product replacement where repair or replacement parts are not appropriate

The appropriate solution will be determined after our Customer Support team reviews the issue.

What Is Not Covered

The warranty does not cover damage or problems caused by:

  • Accidental or intentional damage
  • Misuse, abuse, or improper handling
  • Incorrect installation or failure to follow the provided instructions
  • Damage caused by an incompatible or unsuitable power source
  • Unauthorized modifications that directly cause the product failure
  • Water, fire, excessive heat, impact, or other external causes
  • Normal wear and tear that does not affect the normal function of the product
  • Lost or missing components after the product has been received
  • Cosmetic damage that does not affect product functionality

Warranty coverage may also be declined where the reported issue cannot reasonably be attributed to a product defect.

How to Make a Warranty Claim

To help us resolve your issue as quickly as possible, please contact our Customer Support team and provide the following information:

1. Order Information
Your order number or the email address used to place the order.

2. Product Information
For LEGO® lighting kits, please provide the LEGO® set name and set number.

Example:
The Lord of the Rings: Rivendell — 10316

3. Affected Part
Please identify the part or component experiencing the issue. If applicable, provide the package/bag number or the relevant step in the installation instructions.

4. Photos or Video
Please provide clear photos or a short video showing the issue.

We may also ask you to complete simple troubleshooting steps so that we can identify the affected component and provide the correct solution.

Warranty Resolution

Once we receive the required information, our team will review your claim and determine the appropriate warranty solution.

Where applicable, we may provide:

Replacement Parts
If an individual component is defective, we will normally provide the required replacement part rather than replace the entire product.

Repair Support
Where appropriate, we may provide troubleshooting or repair assistance.

Product Replacement
If the product cannot reasonably be repaired through replacement components, a replacement product may be offered.

Replacement products or components may be new or functionally equivalent to the original item.

Shipping & Other Costs

Where permitted by applicable law, customers may be responsible for certain shipping, customs, import duties, or other charges associated with warranty service.

Any applicable costs will be communicated before the warranty solution is processed.

Nothing in this section limits any right to free repair, replacement, or other remedies where these are required by applicable consumer law.

After the Warranty Period

Once the 2-year warranty period has expired, we may still be able to provide troubleshooting, replacement parts, or other support.

Additional charges may apply depending on the product, required parts, shipping destination, and availability.

Transit Damage

Damage that occurs during shipping should be reported to us as soon as possible, preferably within 24 hours of delivery.

Please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the outer packaging
  • A brief description of the damage

This will help us investigate the issue and arrange an appropriate solution.

Proof of Purchase

A valid order number, purchase record, or other reasonable proof of purchase may be required to process a warranty claim.

If your product was purchased from an authorized third-party retailer or marketplace, additional proof of purchase may be requested.

Consumer Rights

This warranty provides additional benefits and does not replace, restrict, or exclude any statutory rights you may have under applicable consumer protection laws.

In some countries or regions, consumers may be entitled to additional remedies or longer statutory protection periods.

For example, EU rules provide consumers with a minimum two-year legal guarantee for new consumer goods, and national laws in some EU countries may provide additional protections.

Need Help?

If you experience any issue with your product, please contact our Customer Support team.

Providing your order number, product information, and clear photos or video of the issue will