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Lightailing FAQ


Find answers about our light kits, installation, shipping, returns, warranty, and support.

No. Our products include the LED light kit only. The LEGO® set shown in product images is for demonstration purposes and is not included.

Lightailing and Briksmax are both designed to bring LEGO® sets to life with custom lighting, but they may differ in lighting design, components, installation method, and overall lighting effect.

For sets available in both versions, we recommend comparing the product images, lighting effects, and included components on each product page before choosing.

Some products are also available in upgraded versions such as Briksmax 2.0, Remote Control, RGB, Wave Sensor, or Sound Remote editions. Features vary by product, so please refer to the individual product page for exact details.

The easiest way is to search using your LEGO® set number or set name.

For example, if your set number is 10316, enter 10316 in the search bar to find compatible lighting kits.

Always check the set number in the product title and description before ordering to make sure the light kit matches your LEGO® set.

We don't recommend it. Most of our light kits are designed specifically for a particular LEGO® set, including the wire lengths, light positions, and installation route.

For the best fit and lighting effect, use the light kit with the LEGO® set number listed on the product page.

Power options vary by product. Depending on the light kit, it may use USB power, a battery box, or support both.

Please check the individual product page and included components for the exact power options available with your kit.

If you choose to use a battery box, batteries are not included and will need to be purchased separately.

If your light kit supports USB power, you can connect it to a compatible USB power source instead.

Not necessarily. Power requirements can vary between light kits.

Always follow the power specifications provided with your specific product and avoid using an incompatible or higher-voltage power source, as this may damage the lighting components.

If you're unsure which power source to use, please contact our support team before connecting the kit.

No. Unless specifically stated otherwise on the product page, our light kits are designed for indoor use only.

Keep the lights, wires, connectors, and power components away from water and excessive moisture.

Yes. Our light kits are designed to be installed on completed LEGO® sets.

During installation, you may need to temporarily remove certain bricks or sections to route the wires and position the lights. Simply rebuild those sections as you follow the instructions.

No special tools are normally required.

The lights and wires are designed to fit around or between LEGO® elements according to the installation guide. Handle the wires and connectors carefully during installation.

No. Our light kits are designed to work with your LEGO® set without drilling, cutting, or permanently modifying the bricks.

Always follow the installation guide to ensure the wires are routed correctly.

Video tutorials are available for many light kits, but not every product currently has a video guide.

If a video tutorial is available for your product, you can find it through our Installation Guides or video resources.

If no video is available, please follow the step-by-step installation instructions provided for your kit.

Installation difficulty varies depending on the size and complexity of the LEGO® set and light kit.

Smaller kits may be relatively quick to install, while larger and more detailed models can take longer because they contain more lights, wires, and installation steps.

Following the guide step by step will make installation much easier.

Do not force it.

Check the installation guide to make sure the component is being installed in the correct location and orientation. Our wires and connectors can be delicate, so excessive pulling, bending, or pressure should be avoided.

If you're still unsure, contact our support team before continuing.

Orders may be shipped from our China, US, or EU warehouse, depending on product availability and the destination.

Warehouse selection is handled based on available inventory and fulfillment conditions.

Most orders are delivered within approximately 6–12 business days.

Delivery times are estimates and may vary depending on the destination, warehouse availability, customs processing, local carriers, and other factors outside our control.

Yes. We offer free shipping on eligible orders of $69 or more.

Certain products, destinations, or special shipping situations may have different shipping rules. Any applicable shipping charges will be shown at checkout.

We currently do not support delivery to PO Boxes, APO, FPO, or DPO addresses.

Please provide a valid residential or commercial street address when placing your order.

Once your order has shipped, you'll receive a shipping confirmation with tracking information when available.

Please allow some time for the carrier's tracking system to update after the shipment is processed.

Tracking information may take some time to update after your order is shipped.

There can also be temporary gaps while a package is moving between carriers, countries, or logistics facilities.

If your tracking hasn't updated for an unusually long period, please contact our support team with your order number.

Contact us as soon as possible if you need to change your shipping address.

We will try to update it before fulfillment, but once an order has been processed or shipped, we may not be able to change the delivery address.

Customs duties, import taxes, and local fees may apply depending on your destination and local regulations.

Any charges not collected at checkout may be the responsibility of the recipient.

If you need to cancel an order, contact us as soon as possible.

We will try to process the cancellation before the order enters fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible.

Eligible items may be returned or exchanged in accordance with our Returns & Exchanges Policy.

Please contact our support team before returning an item so we can confirm eligibility and provide the appropriate instructions.

Contact us as soon as you notice the mistake.

If the order has not yet been processed, we may be able to help change or cancel it. If it has already shipped, return or exchange eligibility will depend on the condition of the product and our Returns & Exchanges Policy.

We recommend checking your LEGO® set number carefully before ordering.

Please contact our support team and provide your order number and photos of the item you received.

We'll verify the issue and help arrange the appropriate solution.

If your package or product arrives damaged, contact us as soon as possible with your order number, photos of the packaging, and photos or video showing the damaged item.

This information helps us assess the issue and provide the appropriate solution.

Yes. Please contact our support team before sending anything back.

Unauthorized returns may cause delays because we need to confirm return eligibility and provide the correct return instructions.

Lightailing and Briksmax light kits are covered by a 2-Year Warranty, subject to our warranty terms and conditions.

The warranty covers eligible product issues during the warranty period. Please refer to our full 2-Year Warranty Policy for details about coverage and exclusions.

First, check that all connectors are inserted correctly and that the light kit is connected to a compatible power source.

If the problem continues, contact our support team with:


  • Your order number

  • The product or LEGO® set number

  • A description of the problem

  • Clear photos or a short video showing the issue

This will help us identify the problem more quickly.

Please check all packaging and component bags first, as smaller parts can sometimes be easy to overlook.

If a component is still missing, contact our support team with your order number, product name or set number, and a photo showing the components you received.

We'll review the issue and help with the appropriate solution.

Contact our support team and send us a photo showing the damaged component.

Accidental installation damage may not fall under standard warranty coverage, but we can still help identify the part and advise you on the available solution.

To help us resolve your issue faster, please include:

  • Your order number
  • Product name or LEGO® set number
  • A clear description of the issue
  • Photos or video showing the problem, when applicable

The more clearly we can identify the product and issue, the faster we can assist you.

You can contact us through the chat/support option on our website or through the contact information provided on our Contact page.

For product issues, please include your order number and relevant photos or videos in your first message whenever possible.

Still have questions?

If you have any questions, you can contact us via email at support@lightailing.com or click to "Chat" on our website. We will give you a response within 24 hours (Mon to Fri 9:00 am to 6:00 pm, business days).